About this policy

Huggler.com is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website Huggler.com
  • you make an order on our website
  • you make inquiries on our website
  • you contact us via email, telephone or post

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site, email, phone or post. 

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Brienz Ltd trading as Huggler.com, registered address: 4 Rue des Pres Trading Estate, St Saviour, Jersey JE4 9NA

How do we collect information from you?

We may collect information when you fill in forms on the Site or by corresponding with us by post, phone, email or on social media. This includes: 

  • Registering for an account with us
  • Place an order
  • Sign up to our newsletters
  • Contact our help team
  • Give us feedback

What type of information is collected from you?

When you create an account with us or purchase a product from us we may collect some or all of the following personal data about you:

  • Username and Password
  • Name, date of birth, age, and sex
  • Billing and delivery addresses, email address and phone number
  • Payment Method
  • Your images and other user content
  • Correspondence with and from Huggler.com
  • Information about your use of Huggler.com and your browsing and online purchasing activities and details we may ask you to submit to verify your identity
  • Names and addresses of a third party who you may wish to send one of our products to as a gift

When you access our site there is “Device Information” about your computer hardware and software that is automatically collected by Huggler.com. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

Location information

If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used? 

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide the Huggler.com service to you in accordance with our agreement
  • To deliver your purchases to you
  • To create personalised products selected by you
  • To send you service messages by email such as order updates
  • To create and manage your Huggler.com account
  • To provide customer care and support 
  • To handle returns
  • For security and to check your identity
  • To provide you with marketing where you have opted in
  • To take payment
  • For fraud prevention and detection
  • To improve our site 
  • To keep our site safe and secure
  • To enable you to login to our site 
  • Internal record keeping

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf:

  • Companies such as payment service providers and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners, and website hosts 
  • Credit reference agencies, law enforcement, and fraud prevention agencies,
  • Companies approved by you, such as social media sites if you choose to link your accounts to us

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. 

How do we store data? 

As long as you have an account with us we will keep your information or as long as is needed to be able to provide the services to you. 

We retain other minimal data after you have closed your account for tax, anti-fraud and other purposes in accordance with our Terms and Conditions. 

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. You can change your marketing preferences at any time by contacting us by email at help@huggler.com

You have a right to request a copy of the personal information that Huggler.com holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: help@huggler.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Security 

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual. We use cookies for the following purposes:

  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
  • Performance and analytics: cookies help us analyze how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

Changes to this statement

Huggler.com will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how Huggler.com is protecting your information. This policy was last updated in 23rdMay 2018.

Contact Information

Huggler.com welcomes your comments regarding this Privacy Policy. If you believe Huggler.com has not adhered to this Privacy Policy, please contact Huggler.com via email; help@huggler.com

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.